Dial 311 for Civil Services

Have a non-emergency question that you think requires assistance from city government? Need to request city services, or obtain information about a city-sponsored event?  Then it’s time to tap into Philly311, Philadelphia’s city government’s non-emergency call center.

Download the 311 app, and report potholes, graffiti, dumping, missed trash pickup, abandoned cars — all right from the comfort of your own smartphone.  By using the app, you can easily provide supporting information such as photos, map markers, and comments directly to the city to better assist in their timely response. You can even track the progress of your request as it moves towards completion. The best part? It’s FREE!

Download the Philly 311 app today:

Dialing 311 in Philadelphia will connect you to city customer service representatives who will answer your questions and transfer your service request to the relevant city department, tracking your request until the problem is solved.

You can also connect to Philly311 by e-mail at philly311@nullphila.gov. The 311 system operates Monday through Friday, 8am to 8pm. The Philly311 website is www.phila.gov/311.

You can also go in person to Philly311’s walk-in center, located at Room 167 in City Hall, during normal business hours. If you are calling from outside the city, dial (215) 686-8686 to contact Philly311.

Remember: Philly311 is for non-emergencies.

ALWAYS DIAL 9-1-1 FOR EMERGENCIES, including:

  • Any crimes in progress (or just occurred), especially if the suspect is still on the scene
  • Serious violent crimes such as homicide, robbery, domestic violence and assault
  • Fire/medical emergencies
  • Gunshots or a person with a gun or other dangerous weapon
  • Home/business intruders
  • Vehicle crashes with personal injury, major property damage or traffic tie-ups
  • Illegally parked cars that are blocking traffic
  • If you see a criminal you know is wanted by the police

DIAL 3-1-1 for EVERYTHING ELSE, including:

  • Information on city services, licenses, and programs
  • Information about court hearings and probation
  • Trash pickup information, missed trash pickup, illegal dumping
  • Report abandoned cars
  • City agency phone numbers, addresses and hours of operations
  • Requests for city services

Additional Resources

In addition to 911 and 311, there are a number of other resources that can be accessed.   Some of these services provide immediate response, while others operate only during certain hours.   These may be appropriate either in lieu of, or in addition to calling 911.

* Transit police — #1776  SEPTA and PATCO high speed lines, connects to the Delaware Valley Intelligence Center.

* Project H.O.M.E. homeless outreach Hotline: 215-232-1984 — can offer shelter and services to street citizens.

* Additional shelter resources:
Single Women and Families: Apple Tree Family Center 1430 Cherry St., (215) 686-7150
Men or Women with Children: Red Shield Family Residence  715 N. Broad St., (215) 787-2887
Youth (under 21):  Youth Emergency Shelter, 1526 Fairmount Avenue,  (215) 787-0633
Youth (under 21):  Covenant House  31 E. Armat St., Philadelphia, PA (215) 951-5411
Single Men:     Station House 2601 N. Broad Street (rear entrance)    (215) 225-9230

* Philadelphia Domestic Violence Hotline: (866) 723-3014

* WOAR– Philadelphia Center Against Sexual Violence 24 HOUR HOTLINE : 215-985-3333

* National Human Trafficking Hotine: 1-888-373-7888   TEXT: BeFree @ 233733

* Prevention Point (215) 634-5272

* Children’s Crisis Treatment Center  1080 North Delaware Avenue, Suite 600   215-496-0707

* National suicide hotline: 1-800-273-8255
* Dept of Behavioral Health and Intellectual DisAbility Services’ 24 HR Crisis Line: 215-685-6440
* Pennsylvania Hospital Mental Health Crisis Response Center 801 Spruce St  (215) 829-5433
* Healthy Minds Philly — 24-Hour Suicide Crisis & Intervention Line:  (215) 686-4420
* Philadelphia “Warmline” —  anxiety, depression, loss,  life challenges.   855–507-WARM (9276)
* La Puerta Abierta (LPA) — access to mental health care for Latinx communities 610-745-1952
* Congreso De Latinos Unidos — Crisis intervention, Emergency shelter, Safety, harm reduction  215-763-8870
* Philadelphia Corporation for the Aging HELPLINE: 215-765-9040
* Statewide Elder Abuse Hotline: 1-800-490-8505

* Victim/Witness Services of South Philadelphia  1800 Jackson St. 215-551-3360 or email at info@nullvwssp.org
* Anti-Violence Partnership of Philadelphia  2000 Hamilton Street, Suite 204   (215) 567-6776 avp@nullavpphila.org

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